Short version: if something went wrong, or you bought by mistake, tell us and we'll make it right.
Store purchases
- Didn't arrive, or charged twice: tap “Restore purchases” on the Account page first. Still missing? Email us with your player ID from that page and we'll deliver it or refund it in full.
- Bought by mistake: within 14 days of buying, as long as the coins haven't been spent (or the pass tiers claimed), we'll refund it in full.
- Refunds go back to the card you paid with, through Stripe, usually within 5–10 business days. Refunded coins and items are removed.
- If you live somewhere with stronger consumer rights (like the EU or UK), those rights still apply.
Sponsor slots
- Not approved: if we turn a bot down, you get a full refund automatically.
- Changed your mind before it goes live: press Cancel on your sponsor status page and it's refunded to your card in full, automatically (or email us).
- Ending it early: you can end a live bot any time from your status page. The days it doesn't run aren't refunded.
- After it's live: we refund the unused days if something on our side stops it running. A bot we take out for breaking the all-ages rules in the terms isn't refunded.
How to ask
Email support@otechlabs.io with what you bought, roughly when, and your player ID (on the Account page) or your sponsor link. Please ask us before disputing a charge with your bank: it's faster, and a dispute can lock your account while it's open.