Refunds

Short version: if something went wrong, or you bought by mistake, tell us and we'll make it right.

Didn't arrive?

Wherever you bought it, tap “Restore purchases” in Settings › Purchases first. Still missing, or charged twice? Email us with your player ID from that page (or your store receipt) and we'll deliver it, or get it refunded.

Bought on the website

• Bought by mistake: within 14 days of buying, as long as the coins haven't been spent (or the pass tiers claimed), we'll refund it in full.
• Refunds go back to the card you paid with, through Stripe, usually within 5–10 business days.

Bought in the iPhone app

Apple takes App Store payments, so App Store refunds come from Apple, not from us: ask at reportaproblem.apple.com and Apple decides. If it's our fault (it never arrived and Restore didn't help), email us too and we'll sort it out.

Bought in the Android app

Google Play takes these payments. Shortly after buying (usually within 48 hours) you can ask Google Play for a refund yourself, from your order history at play.google.com. After that, email us: bought by mistake within 14 days, with the coins unspent (or the pass tiers unclaimed), and we'll refund it in full through Google Play.

Every refund

• Refunded coins and items are removed from your game, whoever made the refund.
• If you live somewhere with stronger consumer rights (like the EU or UK), those rights still apply.

Sponsor slots

• Not approved: if we turn a bot down, you get a full refund automatically.
• Changed your mind before it goes live: press Cancel on your sponsor status page and it's refunded to your card in full, automatically (or email us).
• Ending it early: you can end a live bot any time from your status page. The days it doesn't run aren't refunded.
• After it's live: we refund the unused days if something on our side stops it running. A bot we take out for breaking the all-ages rules in the terms isn't refunded.

How to ask

Email support@otechlabs.io with what you bought, where (website, iPhone or Android), roughly when, and your player ID (in Settings › Purchases) or your sponsor link. For App Store purchases, ask Apple as above. Please ask before disputing a charge with your bank: it's faster, and a dispute can lock your account while it's open.